Faq’s

Pashmaal.com is an online fashion retailer that specializes in ready-to-wear clothing, leather jackets, and accessories for men, women, and children.

To place an order, simply browse our website and add the items you want to your cart. Once you’re ready to check out, enter your shipping and payment information and confirm your order.

We accept all major credit cards, PayPal, Wallet Payments of Jazz Cash/Easy Paisa/Connect/Nayapay, Bank Transfer and Cash On Delivery (in urban areas).

We offer both standard and expedited shipping options. Shipping times and fees vary depending on your location and the shipping method you choose at checkout.

Yes, we offer free standard shipping on all orders over Rs.5000/- or more then 3 products purchase.

We offer a 15-day return policy for all items purchased on Pashmaal.com. If you’re not completely satisfied with your purchase, simply contact us to initiate a return.

Yes, we offer exchanges for items that are in new and unused condition. Contact us to initiate an exchange.

Yes, we offer international shipping to select countries. Shipping times and fees may vary depending on your location.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our website or on the shipping carrier’s website.

We provide a sizing guide on our website to help you choose the right size for your clothing or accessories. If you have any questions about sizing or fit, feel free to contact us for assistance.

Yes, we offer gift wrapping and messaging services for an additional fee. Simply select the appropriate option at checkout and provide any necessary details.

You can reach our customer service team by emailing us at support@pashmaal.com, or by filling out the contact form on our website or by calling us at +923212511768 during business hours. We typically respond within 24-48 hours.